Frequently Asked Questions
Reserving a date
Q: What is required to book my date?
A: You will be required to sign a contract and a non-refundable room reservation fee is due.
Q: How soon should I book my date?
A: If the date is important to you, we recommend booking as soon as you are ready. We make no guarantee on the availability of your date and do not reserve a date without a signed contract and a paid reservation fee.
Q: How do I book my date?
A: We can send the contract via email for you to sign and return or you can schedule an appointment to come in and sign the contract and make the reservation payment.
Q: What forms of payment do you accept?
A: We accept personal and corporate checks, cashier’s check, money order, cash, debit and credit cards. Debit and credit cards are subject to a 3% processing fee.
Hours and Details
Q: How much time do I get for my event?
A: 6 hours
Q: Is setup and tear down included in the 6 hours?
A: No, the 6 hours begins at your guest arrival time. We block off 2 hours before the guest arrival for setup and 1 hour after the event for tear down. Tear down must be completed before the building closing time.
Q: How late can my party go?
A: All events must be concluded by 11:30 pm and tear down by 12:30 am.
Q: What happens if I need more time or go over on the time?
A: Additional time can be added but parties must be concluded by 11:30 pm.
Q: Does tear down include cleaning? What am I responsible to clean?
A: Tear down does include cleaning. You are responsible for all of your items and anything your caterer or vendors bring or use.
Caterers and Alcohol Policies
Q: Do you offer food on-site?
A: We work with our primary caterer, Penne Lane, to provide menus.
Q: Do I have to use your catering?
A: No, you may choose your own catering company. They must be approved and provide their licensed kitchen information.
Q: Can my caterer use your kitchen?
A: No, we do not have a kitchen. We do provide space and tables for the caterer inside the building. We recommend the caterer schedule a walk through prior to the event.
Q: Is there electricity for my caterer to use?
A: No, we recommend that they bring a generator with them.
Q: Is there an additional charge to provide my own caterer?
A: Yes, there are additional charges to provide your own catering.
Q: Can I supply my own bar?
A: No, we offer bar packages for you to choose from. You or your caterer can supply non-alcohol beverages only. We have a liquor license and require all alcohol service be provided through us.
Q: Do I have to purchase alcohol for my event?
A: No, you do not have to serve alcohol at your event but you, your caterer, and your guests are not allowed to bring their own.
Cancellations
Q: What if I need to cancel my event?
A: All Cancellations need to be in writing, either an email or a mailed letter. The letter must contain your intent to cancel and the date of the event. The letter must be signed by one of the contacts listed on the contract.
Q: Do I get my money back if I cancel?
A: The deposit is non-refundable and our contract provides more information on our payment policies.
Q: What if I want to postpone or change the date of my event?
A: The intent would need to be in writing and once a new date is chosen a new contract would need to be signed. The contract can provide more details on the date change fees.